Terms · 2026-08-15-v1

Frank’s Board Early Access terms

These proportionate terms apply while Frank’s Board is offered as an Early Access web service.

Purpose

Frank’s Board helps trusted family members and carers share simple day, event and reassurance information with a person using a paired display. It is not a medical device, monitoring service or emergency service.

Your responsibilities

Keep your account secure, invite only trusted people, provide accurate information and only add information or photographs you are entitled to share. Do not use the service unlawfully, abusively or in a way that risks another person’s privacy or safety.

Family permissions

Board Owners manage recipient identity, invitations, devices and privacy requests. Family and Carer roles can manage established board content. You are responsible for choosing suitable people and removing access when it is no longer appropriate.

Early Access and availability

The service is still being improved. Features may change and interruptions may occur. Do not rely on Frank’s Board for urgent, safety-critical or medical communication. Use normal emergency and care arrangements where needed.

Suspension and closure

The operator may suspend a board to protect people, investigate misuse, maintain security or operate the service. Owners may request board closure and deletion, normally subject to a seven-day cooling-off period. Suspension preserves data; completed deletion removes board data according to the Privacy Notice.

Intellectual property

Users retain rights in information they add and permit Frank’s Board to process it only as needed to provide the service. Frank’s Board software, design and branding remain the operator’s property.

Liability and changes

The service is provided with reasonable care for its stated purpose, subject to rights that cannot lawfully be excluded. Liability wording and the full terms should receive solicitor review before broad public launch. Material changes create a new version for acknowledgement.

Questions can be raised through Get help. Read the Privacy Notice · Return to Frank’s Board